Refund policy

We accept returns of eligible unopened products requested within 30 days of delivery.

Return eligibility

To qualify for a return, the product must be unused, unopened, in its original sealed packaging and in resalable condition. You must also provide your order number or other proof of purchase.

Because Full of Grace products are personal-care and fragrance products, opened, used or unsealed items cannot be returned because of scent preference, personal preference or a change of mind.

Starting a return

To request a return, contact us through our Contact page⁠ within 30 days of delivery. Please include your order number and the item you wish to return.

Do not send a return without authorization. Approved returns should be mailed to:

Full of Grace Inc.
2635 Napa Street, Unit 3268
Vallejo, California 94590
United States

Return shipping

Customers are responsible for return postage unless Full of Grace shipped an incorrect item or the product arrived damaged or defective. We recommend using a trackable shipping service because we cannot guarantee receipt of an untracked return.

Original shipping charges are non-refundable unless the return resulted from our error or applicable law requires otherwise.

Damaged, defective or incorrect orders

Inspect your order when it arrives. Contact us within seven calendar days of delivery if an item is damaged, defective, leaking, missing or incorrect.

Include your order number, a description of the problem and clear photographs of the product and shipping package. If the claim is approved, we will arrange an appropriate replacement, refund or other resolution. Full of Grace will cover reasonable return shipping when we request the return of an incorrect, damaged or defective item.

Exchanges

We do not offer direct exchanges. If your return is approved, return the eligible item and place a separate order for the replacement product.

Refunds

We will inspect approved returns after they arrive. If the return meets this policy, the refund will be issued to the original payment method.

Banks and card issuers may require additional processing time before the refund appears. Original shipping charges are not included in the refund unless the return resulted from our error or applicable law requires otherwise.

Non-returnable items

The following items cannot be returned:

• Opened, used or unsealed beard oils, fragrances, samples or other personal-care products
• Gift cards
• Items marked final sale
• Products damaged through misuse, improper storage or normal wear
• Returns requested more than 30 days after delivery

This policy does not limit any rights available to you under applicable consumer-protection law.